FAQ
RESOURCES: RECEIVING AND USING
What are coins?
Coins are needed for:
- buying furniture skins for the main character’s house.
How do you get coins?
You can get coins as a reward:
- for completing locations,
- for completing stories,
- for completing tasks on the city map,
- for participating in events,
- in daily bonuses,
and coins can be purchased at the Bank.
What are rubies?
Rubies can be used to buy:
- furniture skins for the main character’s house,
- story keys,
- energy,
- tools at locations,
- additional time to explore locations,
- accelerated generation of tasks on the city map.
How do you get rubies?
Rubies can be obtained as a reward:
- for completing stories,
- for participating in events,
- in daily bonuses,
- with some chance, in gift boxes that can be obtained at locations,
and rubies can be purchased at the Bank.
What are story keys?
Story keys are used to enter story locations.
How do you get story keys?
Story keys can be obtained as a reward:
- for completing locations on the map of the city of Crownville,
- for completing tasks on the map of Crownville,
- for completing stories,
- for participating in events,
- in daily bonuses,
and story keys can be purchased in the purchase window.
What is energy?
Energy is used to enter locations on the Crownville map and in the Travel Gallery.
How do you get energy?
Energy can be obtained as a reward:
- for increasing the experience level,
- for completing stories,
for participating in events, - in the daily bonus,
- in the Bank for free (periodically every few hours),
- for viewing ads in the energy purchase window,
- with some chance, in gifts that can be obtained at locations,
and energy can be purchased in the energy purchase window.
How does energy work?
Spent energy is restored over time, even when the game is inactive.
1 unit of energy is restored every 3 minutes.
Energy recovery stops when it reaches the maximum level.
You can buy a one-time increase in the maximum energy supply in the purchase window.
How do you get energy for free?
Every day in the Bank, a supply of energy is generated in the Offers tab. It can be withdrawn 1 time for a certain period of time. The time until the energy supply is generated is indicated in the game.
How do you get energy for watching ads?
Every day in the energy purchase window, there is an offer to get energy for watching ads. The number of available offers per day is indicated in the game.
When can energy be higher than the maximum?
Current energy may be higher than the maximum due to:
- rewards,
- bonuses,
- purchases.
These savings remain in the energy progress bar until they are spent.
How does the Bank work?
In the Bank, you can buy coins, rubies, and sets of resources and tools for real money.
In the Coins and Rubies sections, you can buy game currency with a bulk discount.
In the Offers section, you can buy various sets of currency, resources, and tools at competitive prices. Offers change over time.
How do you get to the Bank?
The Bank can be opened by clicking the “+” button located next to the coins and rubies icons in the top panel of the story and city maps.
Also, the Bank opens automatically when you try to buy something with coins or rubies if you don’t have enough of them.
How do you buy in-game currency, resources, and tools profitably?
The Bank periodically runs promotions that make buying in-game currency, resources, and tools even more profitable. Namely:
- Starter Pack,
- Energy Pack,
- Best Offer,
- Super Deal.
Promotions can run simultaneously. Their icons are located in the right panel on the story map during the promotion.
Where do you buy resources and tools?
Energy can be purchased in the purchase window. It is opened by clicking on the “+” button located on the energy progress bar in the top panel of the city map and in the Travel Gallery. The window will also open when you try to use energy if you don’t have enough.
Story keys can be purchased in the in-app purchase window. It is opened by clicking the “+” button next to the key icon in the upper panel of the story and city maps. The window will also open when you try to use keys when there are not enough of them.
Search tools can be purchased in the purchase window. It is opened by clicking on the “+” button located in the location next to the tool icon when it is not available.
Can you buy the necessary items during the game?
When you try to use a missing item in the game, a window opens to buy the item.
It offers three packs of items with bulk discounts.
What is the bonus for entering the game?
There are 2 types of bonuses for entering the game:
- The daily bonus is available every day. The more consecutive days a player logs in, the more valuable their reward is. The login counter is reset during a break.
- The bonus for the number of days can be obtained every seventh day. The value of the reward depends on the total number of days. The game entry counter does not reset during a break, so if you miss a few days, the counter will continue counting from the previous game day.
How do you get bonuses for entering?
An icon appears on the left panel of the story and city maps for the login bonus when it is available. Clicking on this icon opens a window where you can collect the login bonus.
What are experience points and the experience level?
Experience points are a resource that a player receives during the game for certain actions. When experience points fill up your progress, you increase your experience level. To get to the next experience level, you need to fill up your progress with experience points again.
How do you get experience points?
You can get experience points
- for completing locations,
- for buying furniture skins for the main character’s house.
What is affected by the experience level?
With an increasing experience level, you can get:
- new stories,
- furnishing for rooms in the main character’s house,
- new furniture skins,
- new locations on the city map.
STORY MAP
The story is the plot of the game. The story consists of investigation cases conducted by the main character.
The progression of the case can be linear, but in some places, there are decision points where the player’s choice determines the further development of events.
Cases are divided into chapters. At the end of each chapter, an important clue for the investigation becomes known.
Chapters contain quests, and completing these contributes to the progress of the storyline.
History quests can be:
1. To complete the story locations. To complete such a quest, you need to get a certain number of stars for completing the location. If you have the stars, the quest is automatically credited.
2. Finding clues in story locations. To complete such a quest, you need to find a certain item and get a specified number of stars.
3. To complete a mini-game. To complete it, you need to complete a puzzle.
The story quest with stars appears at the top of the right panel of the story map. To complete it, you need to get a certain number of stars for completing the story location.
The story location can be accessed by clicking the “Play” button in the lower right corner of the story map. In the location entrance window, you can see:
- the task of the quest with a certain number of stars,
- the cost of entering
- the location in the story keys,
- a preview of the location and the game mode.
You can get from 1 to 3 stars for completing a location, depending on the quality of the game. The faster and more accurate the search for items, the more stars you get.
The stars you receive are credited to the quest progress in the location window. If the stars received are enough to complete the quest, it is completed and the stars are deducted automatically. If there are not enough stars, you need to continue playing in this location until you reach the goal.
The diary is a place to store information about completing quests, chapters, cases, and eventually the story.
Each case has its own diary, where you can see:
- the name and preview of the case,
- the progress of the investigation,
- the reward for completing the case,
- clues found,
- a brief description of the story by chapter,
- progress of quests.
Icons for important clues are used to move between chapters.
To move between cases, swipe horizontally to the next or previous diary.
For completing a case, you may receive:
- Standard reward, the icon of which is located on the progress of the investigation in the diary. By clicking on the icon, you can see what the reward is.
- Special reward for completing a case within a certain time. The blimp with the gift can be found in the left panel of the story map or in the diary. The time for investigating the case is indicated next to the icon. You can also see what the reward is by clicking on the icon.
To unlock a new case, you need to fulfill the conditions:
- complete the previous case,
- get a certain experience level.
The unlocking conditions are described in the diary of that case.
Getting to the story location is possible only if you have an active quest in that location.
You can get to the story location by clicking on the “Play” button in the lower right corner of the story map.
In the window that opens, you can see the entrance to the location:
- the task of the quest with a certain number of stars,
- the cost of entering the location in story keys,
- location previews and game mode.
HIDDEN OBJECTS SCENES
The game modes on the locations are as follows:
- words – search for objects by their names; the taskbar shows the names of up to five objects at a time,
- silhouettes – search for objects by the silhouettes of their images,
- pairs – search for pairs of objects by their names; to find a pair of objects, you need to lift them sequentially,
- differences – search for differences between pictures; the task panel shows the number of differences to be found,
- abracadabra – search for objects by their names when the letters in the names are mixed up,
- reconstruction – assembling a puzzle by rearranging the parts of the picture; the taskbar shows the number of parts that need to be put in place,
- one at a time – only one item is visible in the taskbar at a time,
- one of three – there are 3 items in the task panel, and after finding one of them, the task is updated.
At locations in modes to search for items such as words, silhouettes, pairs, abracadabra, one by one, one out of three, you need to find objects located on the stage by their names or silhouettes in the taskbar. Once found, the object disappears from the scene and the taskbar. You can zoom in, out, and move the scene to make it easier to find an object.
Each item is awarded points, which are summed up in star progress. The points you earn while completing a location, stars, are used to complete story quests.
To increase the number of points, you need to find objects quickly and accurately. For items found one after another without missing a beat, a bonus is added to the combo bonus, which appears next to the star progress bar. The combo bonus increases if you find items while the bonus indicator is visible. Miss resets the combo bonus to its original state.
A certain amount of time is allotted for exploring a location. Unused seconds are converted into bonus points that are also summed up in the star progress. After the time is up, you are offered the chance to use additional time that can be purchased for rubies. Several misses in a row will result in penalty seconds from the time spent exploring the location.
To simplify the search, you can use search tools: a magnifying glass, a chemical reagent, and a camera.
At locations in reconstruction mode, you need to put a puzzle together: gradually swap parts of the scene until each piece is in place and the picture is complete. The taskbar shows the number of incorrectly placed pieces, which decreases after a successful move.
For each piece, you are awarded points, which are summed up in star progress. The points you get while completing a location stars are used to complete story quests.
To increase the number of points, you need to place the pieces quickly and accurately. A bonus is added for placing pieces one after the other without missing a shot. A combo bonus is added for completing consecutive pieces without missing a beat, and it appears next to the star progress bar. The combo bonus increases if you place pieces while the bonus indicator is visible. Miss resets the combo bonus to its original state.
A certain amount of time is allotted for the reconstruction of the location time for reconstruction. Unused seconds are converted into bonus points that are also summed up in the star progress. After the time is up, you are offered the chance to use additional time that can be purchased for rubies. Several misses in a row will result in penalty seconds from the time to reconstruct the location.
To simplify the search, you can use search tools: a magnifying glass and a camera.
At locations in search for differences mode, you need to find the differences between objects located in two images in the scene. The task pane indicates the number of differences to search for. When a difference is found, the object disappears from both images in the scene. To make the search easier, you can zoom in, move, and move the scene away.
For each difference you find, you get points that add up to star progress. You can earn the following points while completing a location. Stars are used to complete story quests.
To increase the number of points, you need to find the differences quickly and accurately. For differences found one after another without missing a beat, a combo bonus is added, which appears next to the star progress bar. The combo bonus increases if you find differences while the bonus indicator is visible. Miss resets the combo bonus to its original state.
A certain amount of time is allotted for exploring a location. Unused seconds are converted into bonus points that are also summed up in the star progress. After the time is up, you are offered the chance to use additional time that can be purchased for rubies. Several misses in a row will result in penalty seconds from the time spent exploring the location.
To simplify the search, you can use search tools: a magnifying glass and a camera.
When passing the story location, you can get 1 to 3 stars depending on the speed and accuracy of the game.
For finding objects, differences, or installing parts, you are awarded basic points. Accuracy and speed are rewarded with combo points. For seconds saved, you get bonus points.
The number of points is displayed on the star progress bar. Received stars are credited in the location window.
When you complete the story quest, you need fewer than three stars, and their places on the star progress bar are occupied by gifts. From gifts, you can get game resources such as coins, rubies, and energy.
Gifts are opened and resources from them are credited in the location window.
Combos are bonus points for quickly and accurately finding objects, differences, and placing parts of the picture in locations.
To get a combo, you need to:
- find 2 items quickly in succession,
- see the combo indicator next to the star progress,
- continue to find objects quickly without missing a beat until the combo indicator disappears.
The more items found in a row, the higher the combo level and, accordingly, the higher the combo points. The combo level decreases over time if you don’t find items quickly. The combo level is reset to zero if you miss.
The Magnifying Glass search tool is a tool that points to
- 1 object in words, silhouette, abracadabra, one at a time, and one out of three modes,
- 1 difference in both pictures in the scene in differences mode,
- 1 pair of objects in pair mode,
- 2 parts of the picture that need to be swapped so that at least one of them is in the right place in reconstruction mode.
The Chemical Reagent search tool is a tool that converts the names and silhouettes of up to 6 items in the task pane into their pictures.
The tool works in word, silhouette, abracadabra, one at a time, one out of three, and pairs mode.
The Camera search tool is a tool that finds
- up to 3 objects in word, silhouette, abracadabra, one at a time, and one out of three modes,
- up to 3 differences in differences mode,
- up to 2 pairs of objects in pairs mode.
In reconstruction mode, the camera swaps 2 parts of the picture so that at least one of them is in the correct place.
Search tools can be purchased in the purchase window, which is opened by clicking the “+” button on the tool icon in the location if it is not available.
As a reward, you can get the tools:
- in daily bonuses,
- in events.
When the search time is over, the window for buying time automatically opens.
In this window, there are offers to get 30 seconds:
- buy for rubies,
- for watching advertisements, if any.
When the search time is over, the window for buying time automatically opens.
In this window, there are offers to get 30 seconds:
- buy for rubies,
- for watching advertisements, if any.
CITY MAP AND DAILY TASKS
In the lower panel of the story map, next to the diary, there is a tear-off calendar icon where you can go to the city map with tasks.
There are locations on the map of Crownville where daily tasks appear.
Active locations are marked on the map with markers, by clicking on which you can read the task and proceed to its completion. The completion of tasks is directly related to the passage of certain locations.
There are the following types of tasks:
- collect keys at a location,
- find a certain number of items,
- win a series of victories,
- save a certain number of seconds during the passage,
- pass a location with 3 keys a certain number of times, and others.
After completing a task at a location, a timeout is set until the next task, which can be accelerated for rubies.
In addition, all tasks are updated daily at 12:00 a.m. at the player’s time.
Also, with each new task, the locations on the city map change.
By clicking on the active marker location on the city map, you can select task. To start the task, you need to enter the location by clicking the Play button in the lower right corner.
In the location start window, you can see a preview of the location, game mode, tasks, and the cost of entry to the energy.
After successful completion of the location, the window automatically adds items, seconds, keys, etc., to the progress of the current task. If the task has not yet been completed, you can continue playing the location without entering the map.
The reward for the completed task is given when you enter the map.
For completing tasks on the city map, you can get:
- coins,
- story keys.
When passing city locations, you can get from 1 to 3 story keys depending on the speed and accuracy of the game.
For finding objects, differences, and installing parts, you are awarded basic points. Accuracy and speed are rewarded with combo points. For seconds saved, you get bonus points.
The number of points is displayed on the star progress bar. Story keys are credited in the location window.
For passing city locations, you can get
- experience points,
- coins,
- story keys,
- gift boxes with resources.
New tasks on the city map can be obtained in the following ways:
- after completing the current task and timeout,
- by clicking the refresh button on the task panel for rubies,
- after the daily update.
Locations on the city map change with the start of each new case. New tasks are generated for them accordingly.
WEEKEND EVENT
To participate in the weekend event, you need to collect event resources.
The received event resource is accumulated in the event progress, which is located in the upper panel of the city map during the event.
To receive the reward, you must complete the event progress.
After receiving the reward, the progress, tasks, and reward of the event are updated.
The time of the event is indicated next to the event progress.
Event resource can be obtained only during the event for completing daily tasks. The more tasks you complete, the more rewards you can get.
With the progress of the weekend event resource, the reward is issued automatically. By clicking on the gift icon, you can familiarize yourself with the future reward.
In the weekend event, you can get the following award:
- coins,
- rubies,
- story keys,
- energy,
- search tools.
"PHANTOM KIDNAPPER" EVENT
To participate in the “Phantom Kidnapper” event, you need to collect event resources in the locations on the city map.
The location where the event takes place has a highlighted marker.
The obtained event resource is accumulated in the event progress, which is located in the event window, and is also added to the start and windows of the location.
You can get to the event window by clicking on the event icon located in the left panel of the city and story maps.
To receive the reward, you need to complete the event progress.
After receiving the reward, the progress, tasks, and reward of the event are updated.
The duration of the event is indicated in the event window.
On the city map, you need to find the location marked by a Phantom Kidnapper. At this location, the icon appears in the taskbar next to one of the search items of the event resource. An event resource is awarded for the selection of a marked item, after which the mark is transferred to the next item. The event resource is credited in the location window.
With the progress of the Phantom Kidnapper event resource, the reward is issued automatically. By clicking on the gift icon in the event window, you can familiarize yourself with the upcoming reward.
In the “Phantom Kidnapper” event you can get the following reward:
- coins,
- rubies,
- story keys,
- energy,
- search tools.
RENOVATION AND FURNITURING
Renovation or Furnishing is an opportunity to change the appearance of the protagonist’s house by installing different skins of furniture, decor, etc. This way, you can create a unique home according to your own taste.
Skins can be purchased in the renovation store or received as a reward for in-game events.
Receiving and purchasing a skin is accompanied by the accrual of experience points. The more unique a skin is, the more experience it gives.
Skins can be purchased in the renovation store for coins, rubies, or in promotions for real money.
Received skins are stored in the warehouse – a separate tab in the renovation store.
Skins can be installed in the rooms of the house that are open for furnishing. Rooms are opened during the game upon reaching certain experience levels.
The Renovation is now available:
– Using the button in the form of a chair in the lower panel of the story map opens the navigation mode, in which you first select a room, then a piece of furniture or an item to change the skin, and the renovation store with skins for this place opens.
– A long press on an item in an open room of the main character’s house on the story map will open the renovation shop with skins for that location.
For Furnishing the main character’s house and the adjacent territory are available.
Space in renovation mode is divided into conditional rooms – zones that open under certain conditions, for example, achieving an experience level.
In the renovation store, there are two types of available furniture skins:
- drawing – a skin available for purchase; its card has a price and a purchase button,
- skin – a purchased or received item available for installation on the map; its card is duplicated on the Warehouse tab.
To install the skin in your home, you need to do the following:
- enter renovation mode;
- select a room and place to furnish;
- in the renovation store, find the necessary skin;
- click on the skin card to place it on the map;
- if the selected skin is a drawing, you must first buy it.
You can also choose directly on the map a point of furnishing by long-clicking on the item you want to change and selecting a different skin in the open renovation store.
You can buy furniture skin in the renovation store. To do this, you must:
- enter the renovation store through the button in the bottom panel or long press on a piece of furniture in the house;
- select a skin drawing – the skin card contains a price and a button;
- make sure you have enough resources on your balance to buy the skin;
- complete the purchase, install the skin on the map, and enjoy the appearance.
Furniture skins can be divided into types according to their characteristics:
- ownership: drawings that can be purchased and skins that are available;
- by rarity: skins with different levels of rarity with the purchase give a different amount of experience points;
- by availability: regular skins become available immediately when you open a room or by experience level, unique skins can only be obtained for in-game events and offers.
When you buy in a renovation store and receive a furniture skin as a reward, you are automatically awarded experience points according to the rarity of the skin.
Unique furniture skins are available:
- as a reward for participating in gaming events,
- in special bank offers,
or to buy in seasonal sets.
A seasonal furniture skin set is a pack in which the skins are designed in a common style and are intended to furnish a specific room.
The seasonal set is available for purchase only during the period of the seasonal event.
During the event, you need to purchase seasonal furniture skins to collect the entire set and get a unique furniture skin as a reward.
The seasonal furniture skin set can be viewed
- in the seasonal event window, which opens through the event icon in the left panel of the story map;
- in the renovation store in the room for which the seasonal set is intended.
The seasonal furniture skin set can be purchased only during the seasonal event.
During the seasonal event, the event icon is located in the left pane of the story map, where you can view the entire seasonal set by clicking on it.
Clicking on the selected furniture skin takes you to the renovation store where you can purchase the skin.
The time until the end of the seasonal event is indicated on the event icon located in the left panel of the story map, as well as directly in the event window.
To receive a seasonal event award, you need to collect a certain number of event resources and fill in the event progress.
Event resource is charged automatically when you purchase furniture skins for the seasonal set.
The amount of the credited event resource is indicated on the furniture skin card.
After purchasing seasonal set furniture skins, they remain available for use forever.
GALLERY OF TRAVELS
The Gallery of Travels is a room in the main character’s house where paintings that are significant for the story are kept.
These paintings can be used:
- as skins for decorating walls and collecting art;
- as locations for searching for items in the Gallery mode, a separate game mode.
Painting skins can be obtained as a reward for in-game activity. They can be applied to furniture points on the walls in the same way as regular furniture skins, but cannot be purchased.
Locations in Gallery mode are grouped into sets and require energy to enter. Each location has a difficulty rank, for completing which you can get a special resource – a traveler’s token. You can get rewards for a certain number of tokens in a set. The higher the rank of locations in the set, the more valuable the rewards.
The Gallery of Travels is located in the main character’s house next to the Music Room and opens at the beginning of the 3rd story.
The room has an entry point to the special game mode in the Gallery location – an icon with paintings located above the golden globe.
Gallery mode includes locations – significant paintings in the story. Such pictures are related to investigations and become available in the Gallery after completing the cases in which they appear.
The Travel Gallery room contains skins of significant paintings in the story. Such paintings are related to investigations and become available in renovation mode after completing the cases in which they appear.
Locations in Gallery mode are combined into sets.
Each set contains several locations and a set of rewards by rank.
Each location has difficulty ranks for which you can get traveler tokens.
By accumulating traveler tokens, you can get rewards for the set. The value of the reward depends on the average rank of the locations in the set.
The number of traveler tokens required to receive the current reward is indicated on the reward card. Upon accumulation, the exchange is automatic. After receiving the current award, the award and its value are updated on the card.
Each location in Gallery mode has difficulty ranks. To achieve them, you need to go through scenes searching for items:
- with a different number of items,
- in different game modes,
- a different number of times.
To enter locations, you need energy.
For successfully completing locations, you can get experience points and coins.
For successfully completing rank locations, you can get traveler tokens.
A traveler’s token is a special resource in Gallery mode that can be obtained by achieving location ranks and exchanged for set rewards.
To receive traveler’s tokens, you need to play in location sets of Gallery mode and achieve their ranks.
To receive the set award in Gallery mode, you need to reach rank locations and accumulate traveler tokens.
Each set of locations has a set of rewards that are given out in turn. The higher the average rank of the set, the more valuable the reward.
After accumulating the required number of traveler’s tokens, the reward is exchanged automatically.
In Gallery mode, there may be the following set awards:
- coins,
- unique furniture skins.
In addition, for the successful completion of locations, you can get: coins and experience points.
FORTUNE-TELLING SALON MINI-GAME
Fortune-Telling Salon is a solitaire-type card mini-game in which the goal of the level is to clear the field of cards or reveal a card of fate. To achieve the goal, you need to remove cards from the field and stack them in the sequence from 2 to A or vice versa.
The Fortune-Telling Salon mini-game is located in the room of the same name in Aunt Audrey’s house. The game is launched by clicking on the icon with the image of playing cards above the fortune-telling table.
The mini-game becomes available after completing the first chapter of the third story. Every day, you have two attempts to complete a level of the Fortune-Telling Salon mini-game: * the first attempt is free, * the second attempt appears after watching an advertisement. After the attempts are used, the Fortune Teller’s Parlor closes until the next day. The game refreshes at midnight local time.
The game uses cards with denominations from 2 to A in four suits. At the beginning of the game, some of the cards are laid out face up, partially overlapping each other, and the top row is turned face up. The first card of the deck is revealed and starts the discard pile. If among the face-up cards on the field, there is a card whose value is exactly one unit higher or lower than the top card of the discard deck, the player can discard this card; the suit is not taken into account. After a player has moved a card to the discard pile, the cards that it blocked are revealed. If no cards can be discarded, the player turns the next card in the discard pile face up and checks if any of the cards can be discarded. If not, the next card is taken from the deck and placed in the discard pile, and so on, until the option to move any card from the field appears or until the deck runs out. Winning conditions: clearing the field or revealing a fate card. Losing conditions: the deck is empty, the level goal has not been reached, or the player clicks the Surrender button.
You can get energy for each successfully solved spread in the Fortune-Telling Salon, and for the second daily level, Aunt Audrey will give you an interpretation of the card’s prediction.
GENERAL
Press the wrench icon to open the Settings window and adjust your music and/or sound volume.
This functionality will be added soon.
We highly recommend logging into your Google Play Games account from within the game to ensure that your progress is always up-to-date and not lost in the event of unforeseen circumstances or if you switch to a different phone. To log into your Google Play Games account, tap the wrench icon, and from the Settings window, click on the “Save Progress” button. Follow the provided instructions to log into your Google ID.
If you no longer wish to receive game notifications, you can opt-out of this feature by accessing the Settings Page. To do so, click on the wrench icon to open the Settings window and tap the Bell Button. To resume receiving notifications, tap the Bell Button once more.
To find your Game ID, tap the wrench icon to open the Settings window. In the bottom left, you’ll find your ID. Please add this info whenever you contact the Support Team.
All in-game purchases made in Victorian Quest are handled by iTunes. If you experience an issue, such as a declined payment or an invalid account, please contact iTunes Support directly. You can reach them here.
Here are some possible reasons why this might be happening:
1. Delayed processing: Sometimes there can be a delay in processing in-app purchases. It’s possible that your purchase is still being processed and will appear in the game shortly.
2. Connectivity issue: If you lost your internet connection or experienced a connectivity issue during the purchase process, it’s possible that the purchase didn’t go through correctly. In this case, you may need to try again.
3. Account issue: If you’re logged into a different account than the one you used to make the purchase, the purchase may not show up in the game. Be sure that you’re logged into the correct account.
4. Technical issue: It’s possible that there’s a technical issue with the game or the purchase system, in which case you may need to contact the game’s support team for assistance.
To resolve the issue, you can try the following:
1. Wait a bit: If it’s only been a short amount of time since the purchase, wait a bit to see if it appears in the game.
2. Check your account: Make sure you’re logged into the correct account and that the purchase is showing up in your purchase history.
3. Contact support: If the purchase still isn’t showing up, you can contact our support team at support@mgg-studio.com for assistance adding your Game ID.
You can locate the order number on your purchase receipt, which will appear as a series of characters such as XXXX11X31111XF. If you cannot locate the purchase receipt, you can check your order/purchase history instead. You can click here to learn how to access your purchase history. Please note that it’s typical for iTunes to delay the delivery of a purchase receipt by a few days after the purchase, and they may also combine multiple purchases into a single receipt. The date on the receipt may not necessarily match the actual date(s) of the purchase(s).